Refund policy

Because of the delicate nature of hand made products we have a no return policy.  However if you have any issues or questions regarding your purchase please reach out.  WE will do everything we can do make it right. 

To be eligible for a refund should your item be damaged during transit, you must inform us right away so we can start a claim with the shipping company.  We are not liable for damages once the item leaves our studio.

you can contact us at daughtersofdandelion@gmail.com. 

If your is package is returned through no fault of your own, we’ll send you a return shipping notification and make arrangements to resend.  Items sent back to us  requesting a refund will not be accepted. 

You can always contact us for any return question at daughtersofdandelion@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately once your package has been shipped we do not accept exchanges of any kind. 

 

Refunds
Unfortunately once your package has left our studio we do not issue refunds.

please contact us at daughtersofdandelion@gmail.com.